Customer Service Commitment
You can buy flight tickets directly through the Southwest Airline counter, mobile app, or its website.
The airline is liable for offering its customers with the alerts of known cancellations, diversions, and delays for the flights within a week of departure.
If the flight gets delayed, canceled, or diverted for 30 minutes, the airline sends the notification to their travelers within 30 minutes. Voice mail, text, FIDS (Flight Information Display Screens), or email inform the passengers. They choose the option at the time of booking.
Southwest Airlines would try their best to deliver the baggage of the traveler on time. They would make efficient efforts to return the luggage to its travelers within 24 hours in case of delay. If a traveler loses luggage or experiences a delay due to uncontrollable reasons, he can file a report at the airport. It is subject to a claim of reasonable expenses for consideration.
Southwest Airlines customers can cancel their tickets and request a refund before 24 hours of booking without any penalty.
The flight ticket offer type and rules dictate the clearing of pending refunds. If you buy the ticket through a credit card, the refund takes a week. If the payment is via cash, it will take 20 working days to refund after processing the refund request.
Fare Information
The date and time of flight differentiate fares.
Until you buy a flight ticket, you can make changes to the fares.
The fares are both refundable and non-refundable that depends on the selection.
All the rules and regulations apply to the fare.
During Tarmac Delay
In case of lengthy delays, proper accommodation is provided to travelers who are disabled and want special needs.
In case, if the delay is for two hours, the airline offers snacks and water to the travelers.
The airline also offers medical assistance if needed during the delay.
The travelers of delayed flight would get notified regarding the status of flight after scheduled departure time within every 30 minutes.
Refund Policy
Unutilized and totally refundable tickets are pertinent for a refund that can be utilized for future travel plans or can be used within a period of one year from the issued date
If a traveler does not want to travel then he/she can cancel the tickets before 10 minutes to the scheduled departure. Or else, it would be regarded as “no show” and the full refund amount would be fortified.
A traveler can request for the refundable flight tickets by calling or writing to the airline directly.
If the outbound flight has departed then a traveler is entitled to ask for a refund.
The non-refundable tickets can be canceled if a traveler calls or cancel online at Southwest.com prior to 24 hours of an airline reservation, a traveler can get the original mode of payment, or he/she can keep the credit in order to use it for future travel.
If a passenger calls or cancels online at the airline’s website prior to 24 hours of the airline reservation, you can cancel the non-refundable ticket. A passenger can get a refund in the original mode of payment, or he/she can keep the credit and use it for a future journey.
All the refunds maintain the original mode of payment.
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