Customer Service Commitment You can buy flight tickets directly through the Southwest Airline counter, mobile app, or its website. The airline is liable for offering its customers with the alerts of known cancellations, diversions, and delays for the flights within a week of departure. If the flight gets delayed, canceled, or diverted for 30 minutes, the airline sends the notification to their travelers within 30 minutes. Voice mail, text, FIDS (Flight Information Display Screens), or... Read more
